This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Our unique collection, rich in diversity, comes from select artisans and creators. If your selections hail from different creators, they will journey to you separately, a testament to the unique origin of each piece.

The packaging may differ across orders, as each piece is uniquely prepared by its respective creator.

Unfortunately we do not offer flat rate shipping due to the varied origins of our products. However, we strive to keep shipping costs reasonable. Each item's journey to you is priced based on its specific path, size and weight. Shipping costs are on a per item basis.

With each item you choose, a tracking number will be provided, enabling you to monitor its journey to your doorstep with ease.

Yes! Worldwide shipping is available.  For customers outside of the US, please be aware of potential customs fees or taxes. These charges are determined by your local jurisdictions and are not included in our shipping fees. Estimated shipping times will vary for different regions and shipping options.

If your selections hail from different creators, they will arrive separately. Each item has its own individual tracking number so you can keep a close eye on its journey to you.

Our products are made to order, requiring a certain period for crafting and preparation. We share estimated timelines on each item's product page (see "Order & Shipping info") to help set your expectations for delivery. However, please note that the provided times may vary (especially during busy seasons like holidays).

We offer replacements or refunds for products that arrive damaged or defective. You will be asked to provide photographic evidence of the issue.

For products that qualify for a return (damaged, defective, or wrong item sent), returns must be initiated within 14 days of receipt.

Should you need to return or exchange an item, we’ve made the process simple. Reach out to us, and we’ll guide you through every step.